Terms of Service
Terms of Service
- Company Name: Changsha Henghui Chuanglian Technology Co., Ltd.
- Company Email: service@zyvenaro.com
OVERVIEW
Welcome to Zyvenaro™.
Throughout this website, the terms “we,” “us,” and “our” refer to Zyvenaro™. We operate this online store and provide access to our website, products, content, features, tools, and related services to offer customers a convenient and enjoyable shopping experience.
These Terms of Service (“Terms”) explain the rules, responsibilities, and conditions that apply when you access or use our website and services.
Please read these Terms carefully before using our website. By visiting, browsing, creating an account, or purchasing products from Zyvenaro™, you acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy.
If you do not agree with these Terms, please do not access or use our services.
Zyvenaro™ is powered by Shopify, which provides the platform technology that enables us to operate our online store and deliver our services.
SECTION 1 - WEBSITE ACCESS & ACCOUNT RESPONSIBILITIES
By using Zyvenaro™, you confirm that you are legally able to enter into these Terms under the laws applicable in your location.
When using our services, you may be required to provide information including your name, email address, billing details, payment information, and shipping information.
You agree that all information provided to us is accurate, complete, and current.
You are responsible for:
• Maintaining the confidentiality of your account information
• Protecting your login credentials
• Ensuring all activities conducted through your account comply with these Terms
Accounts may not be transferred, sold, or assigned to another person without prior authorization.
SECTION 2 - PRODUCTS & PRODUCT INFORMATION
At Zyvenaro™, we make every effort to present product information accurately, including descriptions, images, colors, and details.
However, product appearance may vary slightly depending on your device display settings, screen resolution, or other technical factors.
We do not guarantee that product images displayed online will perfectly match the physical product received.
We reserve the right to:
• Update product descriptions
• Modify product availability
• Change pricing information
• Limit quantities available for purchase
• Discontinue products at any time without prior notice
SECTION 3 - ORDERS & PURCHASES
When you submit an order through Zyvenaro™, you are making a request to purchase products from us.
All orders are subject to review and acceptance.
Zyvenaro™ reserves the right to refuse, cancel, or modify orders when necessary, including situations involving:
• Incorrect pricing information
• Suspected fraudulent activity
• Product availability issues
• Payment verification problems
Your order is confirmed only after payment has been successfully processed and an order confirmation has been issued.
All purchases are subject to our Return & Refund Policy.
Products purchased through our website are intended for personal use and are not authorized for unauthorized resale or commercial distribution.
SECTION 4 - PRICING & PAYMENT INFORMATION
Product prices, discounts, promotions, and offers may change at any time.
The price charged for your order will be the amount displayed at checkout when your purchase is completed.
Unless otherwise stated, prices may not include:
• Applicable taxes
• Shipping charges
• Customs fees
• Import duties
You agree to provide accurate payment and billing information when completing a purchase.
By submitting payment details, you confirm that:
• You have permission to use the selected payment method
• Your payment information is accurate
• You authorize Zyvenaro™ and its payment providers to process the transaction
SECTION 5 - SHIPPING & DELIVERY
Zyvenaro™ works with trusted fulfillment and shipping partners to deliver your orders.
Estimated delivery times are provided for reference only and are not guaranteed delivery dates.
We are not responsible for delays caused by:
• Shipping carriers
• Customs inspections
• Weather conditions
• Transportation disruptions
• Events outside our reasonable control
Once an order has been transferred to the shipping carrier, responsibility for delivery progress is handled according to carrier procedures.
SECTION 6 - INTELLECTUAL PROPERTY RIGHTS
All content available through Zyvenaro™, including but not limited to:
• Brand names
• Logos
• Product designs
• Images
• Graphics
• Website layouts
• Text content
• Videos and other materials
is owned by Zyvenaro™, its partners, licensors, or applicable rights holders.
You may use our website only for personal and non-commercial purposes.
You may not copy, reproduce, modify, distribute, publish, sell, or create derivative works from any website content without written permission.
All rights not specifically granted remain reserved by Zyvenaro™.
SECTION 7 - THIRD-PARTY SERVICES
Zyvenaro™ may provide access to certain third-party tools, applications, or services.
These services are provided by external providers, and Zyvenaro™ does not control or guarantee their availability, performance, or accuracy.
Your use of third-party services is subject to the terms and policies of those providers.
SECTION 8 - THIRD-PARTY LINKS
Our website may include links to external websites or services operated by third parties.
Zyvenaro™ is not responsible for:
• The content of external websites
• Privacy practices of third parties
• Products or services offered by outside providers
We encourage customers to review third-party policies before engaging with external websites.
SECTION 9 - SHOPIFY PLATFORM RELATIONSHIP
Zyvenaro™ uses Shopify as the technology platform that supports our online store operations.
However, purchases made through our website are transactions directly between you and Zyvenaro™.
Shopify is not responsible for products purchased from Zyvenaro™, including product quality, delivery, customer service, or transaction-related matters.
By using our website, you acknowledge and agree that Shopify and its affiliates are not liable for claims related to purchases made through Zyvenaro™.
SECTION 10 - PRIVACY POLICY
Your personal information is handled according to our Privacy Policy.
By using our website, you acknowledge that you understand how information may be collected, processed, and used to provide our services.
Because our store operates through Shopify, certain information may also be processed according to Shopify’s privacy practices.
SECTION 11 - CUSTOMER FEEDBACK
If you provide reviews, comments, suggestions, ideas, or other feedback to Zyvenaro™, you grant us permission to use such content for business purposes, including improving and promoting our services.
You confirm that:
• You own the rights to submitted content
• Your feedback does not violate third-party rights
• Your submission does not contain unlawful or harmful material
Zyvenaro™ reserves the right to remove content that violates these Terms or is considered inappropriate.
SECTION 12 - ERRORS & INFORMATION UPDATES
Occasionally, website information may contain errors, inaccuracies, or missing details relating to:
• Product descriptions
• Pricing
• Promotions
• Availability
• Shipping information
Zyvenaro™ reserves the right to correct errors, update information, or cancel affected orders when necessary.
SECTION 13 - PROHIBITED ACTIVITIES
You agree not to use Zyvenaro™ services for unlawful purposes or activities that may harm our website, business, customers, or partners.
Prohibited activities include:
• Violating applicable laws
• Misusing website content
• Attempting unauthorized access
• Uploading harmful software
• Providing false information
• Interfering with website security
We reserve the right to restrict access or terminate accounts that violate these Terms.
SECTION 14 - TERMINATION
Zyvenaro™ may suspend or terminate access to our services if we determine that a user has violated these Terms.
Termination does not remove any obligations or responsibilities that existed before termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
Our website and products are provided on an “as available” basis.
While we strive to provide accurate information and reliable services, Zyvenaro™ does not guarantee that:
• Website access will always be uninterrupted
• Information will always be completely error-free
• Products will meet every individual expectation
Use of our services is at your own discretion and risk.
SECTION 16 - LIMITATION OF LIABILITY
To the maximum extent permitted by law, Zyvenaro™ and its partners shall not be responsible for indirect, incidental, or consequential damages resulting from:
• Website usage
• Product purchases
• Service interruptions
• External events beyond our control
SECTION 17 - INDEMNIFICATION
You agree to protect and hold harmless Zyvenaro™, Shopify, affiliates, partners, employees, and service providers from claims, damages, or expenses resulting from:
• Violation of these Terms
• Illegal activities
• Infringement of third-party rights
SECTION 18 - SEVERABILITY
If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to remain effective.
SECTION 19 - ENTIRE AGREEMENT
These Terms, together with our policies published on this website, represent the complete agreement between you and Zyvenaro™ regarding the use of our services.
SECTION 20 - ASSIGNMENT
You may not transfer your rights or obligations under these Terms without written approval from Zyvenaro™.
We may assign our rights and responsibilities when necessary for business operations.
SECTION 21 - GOVERNING LAW
These Terms shall be interpreted according to applicable laws and regulations governing Zyvenaro™ operations.
SECTION 22 - HEADINGS
Section titles are provided only for convenience and do not affect the meaning or interpretation of these Terms.
SECTION 23 - CHANGES TO TERMS
Zyvenaro™ may update these Terms periodically.
Any changes will become effective once published on our website.
Your continued use of our services after updates means you accept the revised Terms.
SECTION 24 - CONTACT INFORMATION
If you have questions regarding these Terms of Service, please contact us:
Company Name:
Changsha Henghui Chuanglian Technology Co., Ltd.
Email:
service@zyvenaro.com
Thank you for choosing Zyvenaro™.
We appreciate your trust and are committed to creating a reliable and enjoyable pet lifestyle shopping experience.
