Return & Refund Policy
Return & Refund Policy
- Company Name: Changsha Henghui Chuanglian Technology Co., Ltd.
- Company Email: service@zyvenaro.com
At Zyvenaro™, customer satisfaction is an important part of our service. We want you to feel confident when shopping with us, and this policy explains how returns, replacements, and refunds are managed.
1. Return Period & Eligibility
We offer a 30-day return period. Customers may request a return within 30 days after receiving their order.
To qualify for a return, items must meet the following requirements:
✔ The product must be in its original condition
✔ The item must be unused and not modified
✔ Original packaging should be included when possible
✔ Proof of purchase or order details must be provided
Products that do not meet these conditions may not be eligible for return approval.
2. Requesting a Return
To begin the return process, please contact our customer support team:
Email: service@zyvenaro.com
Please wait for return approval before sending any items back.
Once your request is accepted, we will provide the necessary return instructions and information.
⚠️ Please note:
Items returned without prior authorization may not be accepted.
3. Damaged, Incorrect, or Defective Items
Please check your order carefully after delivery.
If your item arrives damaged, contains an issue, or is different from what you ordered, please contact us as soon as possible.
To help us review your request efficiently, please provide:
• Order number
• Description of the issue
• Photos showing the condition of the product or package when applicable
Our team will review the details and assist with the next steps.
4. Items Not Eligible for Return
Certain categories may not qualify for returns, including:
• Products that have been used or altered
• Personalized or customized items
• Items without original packaging when required
• Clearance or final sale products
• Gift cards
• Original shipping fees
If you are uncertain whether your item qualifies, please contact us before submitting a return request.
5. Exchanges
If you receive an item that requires replacement, please contact our support team first.
For a faster solution, customers may return the original item according to our return process and place a new order after the return has been approved.
6. European Union 14-Day Cancellation Right
For customers located in the European Union, applicable consumer protection regulations may provide a 14-day cancellation period.
To qualify:
✔ The item must remain unused
✔ The product should be returned with original packaging
✔ Proof of purchase is required
This right applies separately from our standard return policy where applicable.
7. Refund Processing
After your returned item is received and inspected, we will send you an update regarding your refund status.
If approved:
✔ Refunds will be issued to the original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time to display the refunded amount
If you have not received your refund after the expected processing period, please contact us at:
8. Return Shipping Information
Please contact Zyvenaro™ before sending any return package.
A return authorization and shipping instructions must be provided before items are shipped back.
Company Name:
Changsha Henghui Chuanglian Technology Co., Ltd.
Email:
service@zyvenaro.com
Thank you for choosing Zyvenaro™.
We appreciate your trust and are committed to providing a smooth, transparent, and customer-focused shopping experience.
